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I want to purchase a new phone but being told to wait 6-months?

  • 10 August 2020
  • 1 reply
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I have a Sim only deal, which started in April 2020, and I now want to purchase a phone from iD mobile. I have been told I can't purchase a phone because I haven't been with them for six months, and I have to wait until October.  This sounds like madness, because I need a new phone now.  Can anybody help me?

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Best answer by Mohammed 11 August 2020, 11:48

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Hello @Denis Mitchell,

To clarify, you can purchase a phone from us.

 

It’d be a brand new credit check and a new number though and the old number can’t be retained.

 

If however, you’re wanting to upgrade and keep the number, you’ll need to wait 6-months with good payment history to be eligible for upgrades.

 

Mohammed

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