Hi, I’m currently on a id 12 month contract that came to an end ages ago, I want to change to a 30 day rolling plan but keep the same number. Can they just transfer the plan or do I need a new sim?
Best answer by Mohammed
View originalHi, I’m currently on a id 12 month contract that came to an end ages ago, I want to change to a 30 day rolling plan but keep the same number. Can they just transfer the plan or do I need a new sim?
Best answer by Mohammed
View originalHello
You can log into the iD app/account and click My Account and then upgrade.
From the results select SIM only and find the plan you want to upgrade to.
You need to make sure this is done from the account when logged in.
We may send a new SIM as part of this you can just activate and everything swaps over to it, including your number, plan etc.
Hope that helps.
Mohammed
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