Upgrading or Changing Your Plan

How to upgrade and change a plan, and all about plan types

  • 247 Topics
  • 1,133 Replies

247 Topics

Alannah Calvert
Newbie
Alannah CalvertNewbie
asked in Upgrading or Changing Your Plan

How can I change my Delivery Address for an upgrade?

Hi I am looking to upgrade, when I get to ordering the new phone there is no option to change the delivery address that I want to select. How do I contact you? The live chat is always down and there’s no way of telephoning you to sort this. 

7
Tom
iD Mobile Employee
3 days ago
E
Newbie
emmajohnsonNewbie
asked in Upgrading or Changing Your Plan

End of contract email

Hi, I've recieved an email to say my contract is coming to an end and if I want to stay with iD I can 'Do nothing and keep your existing service for £47.61 per month;', but I thought I'd paid the contract up in full so I should be able to stay with iD and pay nothing?

7
Tom
iD Mobile Employee
7 days ago
Kershoomar
Newbie
KershoomarNewbie
asked in Upgrading or Changing Your Plan

Switching over to a sim only plan

Hi My phone contract ends on 5May2024, I can see that I’m eligible for updgrades but I can’t see the sim only deal option..Can someone please help as I’m looking to reduce my monthly Direct Debits and I don’t need a new phone

1
Tyler
iD Mobile Employee
11 days ago
B
Rookie
BennetteRookie
asked in Upgrading or Changing Your Plan

Sim only to contract - Can I keep my number?

I currently have a monthly rolling contract, I have had this for over a year, I switched to it when my original contract finished but my handset is now showing its age and i’d like to upgrade to a new phone and have a new 24 month contract.The phone I wish to upgrade to isn't listed as an upgrade option (because they are all a lower spec phones) I’d like to upgrade to an S24, as such I assume I will need a completely new contract instead of an upgrade, can I keep my current number in doing so, I assume I cant use a PUK code to keep my number if its a new contract with the same provider?

6
P
Newbie
11 days ago
M
Civilian
MarECivilian
asked in Upgrading or Changing Your Plan

current IDmib sim contract expired & Ive ordered a new SIM contract

Hi, my current IDmobile sim contract ended Oct 2023. I have found a cheaper sim only only contract aslo with IDmobile and have ordered the sim. My question is once my new sim is installed will i be charged for 2 contracts. What do i need to do to ensure that im only on my new sim contract

3
Tom
iD Mobile Employee
12 days ago
Toniann Broomfield
Newbie
Toniann BroomfieldNewbie
asked in Upgrading or Changing Your Plan

change of number

I need to change my number as soo. As possible. How do I do this. Also will I get charged

2
Tom
iD Mobile Employee
13 days ago
A
Newbie
andyk58Newbie
asked in Upgrading or Changing Your Plan

Live Chat

Where is Live Chat? It doesn’t seem to appear anywhere

37
R
Newbie
27 days ago
P
Newbie
PrefontaineNewbie
asked in Upgrading or Changing Your Plan

In store upgrades.

Are upgrades still available in Curry's stores?

2
P
Newbie
28 days ago
Narjeet Kaur Janda
Newbie
Narjeet Kaur JandaNewbie
asked in Upgrading or Changing Your Plan

Renew SIM Plan

Hi, My Sim plan ends tomorrow, what to do to renew it?thanks

1
Tyler
iD Mobile Employee
1 month ago
Kathleen Mason
Newbie
Kathleen MasonNewbie
posted in Upgrading or Changing Your Plan

how do i get a new plan

how do i get a new plan

1
Tom
iD Mobile Employee
3 months ago
nicky999
Newbie
nicky999Newbie
asked in Upgrading or Changing Your Plan

poor coverage since switching

Since switching to ID mobile i have had very poor internet signal.  I have checked coverage in my area -3G, 4G and 5G are supposed to be good.  My phine is a Samsung S20 which is on  approved list of phones for 5GIf i'm lucky i get one vertical bar on the signal icon.  Rarely do i get 5G. If something isn't done to improve the service i'll move to another provider. Rather than do that is there anything else i can do?

33
Tom
iD Mobile Employee
4 months ago
D
Newbie
deratoulNewbie
asked in Upgrading or Changing Your Plan

why is upgrade dearer than new contract?

also how do you contact chat.. you first to charge a monthly fee but last to provide a service. Im due an upgrade this month and would like to know how is it that you amazing upgrade deals are in fact more expensive than if i was new customer! thanks for loyalty now pay more?  

15
Kash
iD Mobile Employee
5 months ago
Emma Abrahamson
Civilian
Emma AbrahamsonCivilian
asked in Upgrading or Changing Your Plan

no network on new phone

my son got his upgrade handset a few days ago. He transferred his SIM from old handset but there is no mobile network, he can’t make or receive calls or use data. He thinks his number hasn’t transferred to his new handset - HELP. I’ve tried the online chat function but it’s always busy - really poor service ID Mobile. We are really not happy at all

7
Kash
iD Mobile Employee
7 months ago
S
Civilian
sarahbrooksCivilian
asked in Upgrading or Changing Your Plan

Order number but no confirmation

Hello, I recently upgraded and got an email with my order number saying the order is being processed and that I will receive a confirmation. I have not yet received this though it has been over 24 hours.  The penny I have to pay for this has also not left my bank account. Is it possible to find out if my upgrade has gone through or if I should re-order?  Thanks,Sarah 

24
Mohammed
iD Mobile Employee
7 months ago
Graeme Woody
Newbie
Graeme WoodyNewbie
asked in Upgrading or Changing Your Plan

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.I would like any credit in my account refunded please and the direct debit changed to the correct amount.

6
Tom
iD Mobile Employee
8 months ago
S
Newbie
scallawayNewbie
asked in Upgrading or Changing Your Plan

Porting number from one iD contract to another

Hi there, My contract was up for renewal and I went looking for a new good deal. The one that I eventually landed on was an iD contract again.What is the process for me to move my number over to the new contract? I’m hoping it’s a pretty straightforward swap since it’s in the same provider! Thanks

13
Tom
iD Mobile Employee
8 months ago
Andrew Martin
Newbie
Andrew MartinNewbie
asked in Upgrading or Changing Your Plan

order confirmation not received

Need to check an order Upgrade purchased other day not heard anything,just want to make sure order has been processed 

1
Mohammed
iD Mobile Employee
8 months ago
L
Newbie
LiverconNewbie
asked in Upgrading or Changing Your Plan

Old SIM not updating with new Plan

HiI upgraded from SIM only to a new phone over the weekend. I logged into my account when ordering the new phone but the upgrade hasn't altered my existing plan to my new plan. I am currently using my old SIM as I don't want to change my number and as an existing customer I don't need to request a PAC code, so I just wondered how my new plan can be transferred onto my old SIM?

5
Mohammed
iD Mobile Employee
8 months ago
Daniel Mead
Newbie
Daniel MeadNewbie
asked in Upgrading or Changing Your Plan

change from sim monthly no contract to sim only contract

How do I change from sim monthly no contract to sim only contract? I want to change from the £12 a month cancel anytime to the £4 for the first few months then £9 for 24 months contract 

2
Mohammed
iD Mobile Employee
8 months ago
Joe Ali
Rookie
Joe AliRookie
asked in Upgrading or Changing Your Plan

Switching to Sim Only with iD Mobile v. Upgrade and keeping my existing Phone Number.

My Upgrade is due on 10 August and my contract expires on Oct 10th.  Can I switch to an iD Sim Only on 10th Aug?

3
Kash
iD Mobile Employee
8 months ago
Chris Parkes
Newbie
Chris ParkesNewbie
posted in Upgrading or Changing Your Plan

Changing tariffs to a lower cost tariff

I have tried using the app and the website but each time it states that I am unable to do so. I am currently paying for 50g or data and not using ANY of it. Why am I not able to downgrade to a cheaper tariff on a smaller =data usage.?Chris 

1
Mohammed
iD Mobile Employee
8 months ago
L
Newbie
LanguedocFoxNewbie
asked in Upgrading or Changing Your Plan

New sim for an upgraded plan?

I’ve upgraded to a new sim-only plan and according to my dashboard, the new plan is operational. However, I’ve been sent a new sim card: do I need to use this?

9
L
Newbie
8 months ago
Rob Thomas
Newbie
Rob ThomasNewbie
asked in Upgrading or Changing Your Plan

Sim only upgrade

I'm suffering with signal loss from either my phone or my sim card dropping out. Therefore I have ordered a new phone & upgraded my sim only package to get a new sim card to replace both phone & sim. Is it possible to change my phone and change to a new sim card but keep my old id mobile number? Or would I just have to accept new sim card & new phone number?? Thanks for replies.Rob Thomas.

2
Mohammed
iD Mobile Employee
8 months ago
Jer Blinman
Newbie
Jer BlinmanNewbie
asked in Upgrading or Changing Your Plan

from sim only to pay monthly

Hi how do I go about stopping my SIM only plan (monthly) to a pay monthly, found a deal on line that's not on ID website, need to keep my number also Should I cancel my direct debit or is ther a way to do it onlineThanks Jeremy 

2
Mohammed
iD Mobile Employee
8 months ago
C
Newbie
Claire2112Newbie
asked in Upgrading or Changing Your Plan

offer from carphone warehouse not showing in my upgrade

There is a contract offer via the Carphone Warehouse website but when I log in to the ID Mobile app, I can't see it. Can I only purchase via Carphone Warehouse? It seems strange as I've been an ID Mobile customer for a long time.

5
Kash
iD Mobile Employee
8 months ago
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