Best answer by Mohammed
View originalKeep my ID mobile number
Hello
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If you have upgraded and you have received your new SIM card, you can activate your new SIM via your account within the iD Mobile app.
Once activated your mobile number will transfer over to your new SIM card.
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MichelleÂ
iD MobileÂ
Hello
If you've done an upgrade through the app/account then you should have kept the same number.
You might get a new SIM with the upgrade but it should be blank and inactive.
Your old SIM should still be active and if you check the app, it'll show your new allowances and price plan.
If you wanted the new SIM swapping over, you can message our Live Chat team who can process this for you.
Mohammed
Hello
It’s not possible to port the number from one iD plan directly to another iD plan.
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You can port out to a different network PAYG SIM, then port back in from that network to iD onto the new contract purchased.
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If you’d instead like to return & re-upgrade, please let us know.
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Mohammed
I’ve got a I’d sim and just bought I’d phone but not through an upgrade , can I keep my old number from I’d sim ?Â
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