Best answer by Anonymous
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Keeping my number when moving to a new deal on ID
Instead of upgrading from a SIM only deal to a monthly contract on ID I just started a new order and cancelled my SIM only. However I’m having trouble keeping my old number as when I enter the PAC code it says it cannot be used to switch from an ID number to another ID number. What can I do?
A
Hi @jemmatwitchell,
Unfortunately, it isn't possible to transfer numbers between iD accounts.
If you would like to keep your number you would need to process a plan change or upgrade, rather than purchasing a new deal.
If a new deal has been purchased a new iD number will be assigned.
Apologies for any disappointment caused by this.
Jade
Unfortunately, it isn't possible to transfer numbers between iD accounts.
If you would like to keep your number you would need to process a plan change or upgrade, rather than purchasing a new deal.
If a new deal has been purchased a new iD number will be assigned.
Apologies for any disappointment caused by this.
Jade
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