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Live Chat

  • 18 September 2020
  • 9 replies
  • 1488 views

Userlevel 1

Where is Live Chat? It doesn’t seem to appear anywhere

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Best answer by Rory 3 October 2020, 14:44

Hi @CoCo2404, I’ve just been on the Live Chat page and the option is available for me!


The team is available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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9 replies

Userlevel 7
Badge +9

Hi @andyk58,

If you visit our Contact Us page here and then scroll down to the Live Chat section, a blue button should shortly appear allowing you to start a new chat.

Ryan

Hi, I really need to speak to someone because I need a PUK code please.

The Live Chat button is not coming up on the page.

I’ve tried waiting but still nothing. How do I speak to a human??

Userlevel 6
Badge +8

Hi @SheilaScallops,

 

We’ll get you a PUK. I’ll send you a PM now so we can get the all rolling.

 

Will

How the hell can I get a live chat when there's no option to click on? 😡

Userlevel 4
Badge +6

Hi @CoCo2404, I’ve just been on the Live Chat page and the option is available for me!


The team is available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I want to upgrade

Userlevel 4
Badge +6

Hi @Brianh, no worries! The fastest way to do this is through the iD Mobile app, or through the website here.

 

Thank you,

Rory

Not realy we are trying to get on love chat with a human with 0 response

Userlevel 4
Badge +6

Hi @Brianh, the Live Chat team can’t handle sales, so you’ll need to place your order through the iD Mobile app or the website. 

What is it you’re having trouble with?

 

Thank you,

Rory

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