Question

My contract is due an upgrade but I've no access to my account

  • 14 September 2020
  • 1 reply
  • 27 views
Marix
Rank

Hi there,

My phone contract is coming up for renewal soon and I am looking to upgrade, as well as transfer my existing number. However, the phone is broken and I cannot access my account as have lost the details. Can somebody help please? 

 

1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Marix,

Are you able to put the SIM in a different phone, just so you can reset your password or retrieve your username?

You can only upgrade via the app/account for a new contract so this needs to be done in order to upgrade.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?