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New line vs. Plan Change - help?

  • 7 August 2020
  • 3 replies
  • 79 views
T
Rank
Userlevel 1

Hi,

 

I was on an £8/mo 4GB contract. Went onto the ID mobile app this morning, saw a 10GB £8/mo contract. I first clicked upgrade and went through the steps (this was the mistake), but then I realised there was a second bit that said plan change, so I did  that as well. The plan change has worked and I’m on the 10GB/mo contract, billing on the 21st as usual. However, the upgrade seems to ALSO have worked - £8 has been taken out of my account today! It seems I now am paying twice. Can I cancel this upgrade and just keep the plan change? And can I have a refund on that £8? 

 

Thank you for helping.

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Best answer by Will 7 August 2020, 18:25

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @TheDesertBoy,

 

It sounds as though you may have processed a plan change and taken out a new SIM deal. We’ll drop you a Private Message now so we can get to the bottom of this and put things right.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

I want to speak or live chat about my bill over charged,

Will
Rank
Userlevel 6
Badge +8

Hi @SaffinaAhamed,

 

You can speak to Livechat by clicking here. 

 

If you would like to speak to us about it though, you’re always welcome to.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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