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New number

  • 2 July 2018
  • 3 replies
  • 308 views

Hi, I can see that you can keep your old number with the deals, but I would like a new number (with the sim only deal). Is it possible to get one?
Thank you
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Best answer by Mohammed 6 July 2018, 13:40

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3 replies

Userlevel 7
Badge +10
Hello @Magdalena,

If you're changing tariffs in the app/account to a new SIM-only deal, you'll be changed over within 24-hours and keep the same number.

If you want a new number, you have 2 options.

You can change plans in the app and then contact us to request a renumber which carries a one-off cost of £25.00

Or

You can purchase a new SIM-only plan (subject to a new credit check) and cancel the existing one you have.

Mohammed

How do I go about changing my number but keeping my account @Mohammed?!

Userlevel 7
Badge +10

Hello @Fishwxm11,

 

Are you wanting to keep everything the same but changing only the number on the plan?

This is referred to as a Number Change and carries a charge of £25.00.

If you have a Crime Reference number and changing numbers due to this, we can waive the charge.

 

Let us know if this is something you’d like to set-up.

Mohammed

 

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