Best answer by terrywebbs
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New phone
i have just received a new phone for my son for Christmas and I have ordered the wrong phone is there anyway I can send it back and get the alternative phone?
+10
Hi welcome to the ID Community,
ID Mobile Returns
We have a 14-day returns period for in-store purchases.
We have a 30-day returns period (using our return by post service) for purchases made on iDmobile.co.uk or through iD phone sales.
You can also cancel your plan outside of these timescales.
Follow the instructions in the link below and you should be good to return the mobile
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
ID Mobile Returns
We have a 14-day returns period for in-store purchases.
We have a 30-day returns period (using our return by post service) for purchases made on iDmobile.co.uk or through iD phone sales.
You can also cancel your plan outside of these timescales.
Follow the instructions in the link below and you should be good to return the mobile
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
I have just received my SAMSUNG A40. I already have an id sim in my old phone (ALCATEL IDOL4) can I install old sim and keep my  old phone number?
Sheila Crowe
Hi
If you have upgraded you can still use your old SIM.
Hope this helps.
Â
Aklima
Reply
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