I have changed plan to SIM only. I have kept my number.
But I have been sent a new SIM card. Do I need to insert it into my phone?
Best answer by Mohammed
Recommend?? Sorry but that is not a suitable answer.
Do I have to change the SIM card or not?
The current SIM works fine in the same phone with the same phone number.
The answer I’m goingto provide isn’t any different from my colleagues.
You are not required to activate the new SIM, however, we do recommend activating this.
A new SIM is automatically sent with any upgrade order, just incase you’ve got a new handset that requires a different SIM size etc.
It’s not something you need to use if your current one is working.
The reason we recommend this is because the app may ask if you are using the new SIM and we have seen people activate their new SIM card months down the line when they:
- no longer have that new SIM
- are out and about/abroad
This means they lose service until the new SIM is inserted (which isn’t always possible) or a replacement is sent out.
Hope that answers your question.