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new SIM card sent, do I need to use this?

  • 23 October 2020
  • 5 replies
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I have changed plan to SIM only. I have kept my number. 

But I have been sent a new SIM card. Do I need to insert it into my phone?

 

Thanks

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Best answer by Mohammed 29 October 2020, 13:59

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5 replies

Will
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Hi @Toren1964,

 

We’d recommend getting that new SIM activated, you can find out about how to do this by clicking here. 

 

If you require any further assistance, please do let us know and we’ll be happy to help.

 

Will

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Recommend??   Sorry but that is not a suitable answer.  

Do I have to change the SIM card or not? 

The current SIM works fine in the same phone with the same phone number. 

Please advise 

 

Thanks 

Frank

 

Mohammed
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Userlevel 7
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Recommend??   Sorry but that is not a suitable answer.  

Do I have to change the SIM card or not? 

The current SIM works fine in the same phone with the same phone number. 

Please advise 

 

Thanks 

Frank

 

 

Hello @Toren1964,

The answer I’m goingto provide isn’t any different from my colleagues.

You are not required to activate the new SIM, however, we do recommend activating this.

A new SIM is automatically sent with any upgrade order, just incase you’ve got a new handset that requires a different SIM size etc.

It’s not something you need to use if your current one is working.

The reason we recommend this is because the app may ask if you are using the new SIM and we have seen people activate their new SIM card months down the line when they:

  1. no longer have that new SIM
  2. are out and about/abroad

This means they lose service until the new SIM is inserted (which isn’t always possible) or a replacement is sent out.

 

Hope that answers your question.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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Mohammed, 

I'm sorry but you haven't answered my question. I'm now more confused.  

Let's keep it simple. 

I've got same phone, same phone number. 

Can I keep same SIM card in the phone?  

Thanks 

 

Frank

 

 

Kevin
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Userlevel 4
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Hi there @Toren1964 

If you have done an upgrade recently, then your old SIM should still work fine (unless you chose to activate the new SIM).

If you log in to your iD Mobile account using the App or the website you should see that you already have your new tariff you’ve selected in action already.

So yes, using the old SIM will be fine until you advise us through your iD Mobile App that you’re now using the new iD SIM (if one was sent).

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