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No service since Friday / SIM Swap after upgrading

  • 9 November 2020
  • 1 reply
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O
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Hi

 

Was told when changed contract on Friday that wouldnt need a new sim card and could carry on using as normal but then received a text later on on Friday that my new sim card had been activated?!  Was told by somebody at ID that they would send a new sim but this was just as a spare!!  

Now Monday and still no service and pulling my hair out as need for business!  No sim in post either - just need to use my phone urgently! My ID app is saying new plan now in place?

Laura 

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Best answer by Mohammed 11 November 2020, 14:58

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Mohammed
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Userlevel 7
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Hello @OrmondLodge,

I’ve already replied to your other post where we were speaking to you.

A PM has been sent to you so we can get a replacmeent ISM sent out.

Mohammed

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