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Number transfer has not been completed for new customer - not happy!

  • 19 October 2020
  • 1 reply
  • 112 views
T
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I bought a monthly sim package from ID mobile and chose to keep my Tesco mobile number.

Filled out the number transfer form on Thurs for next day transfer - it never happened on Friday. Assumed it might not happen over the weekend.

Still hasn’t happened on Monday

Can you please let me know when this will happen?

 

I am missing important calls whilst waiting for this and really unimpressed so far with ID as a company. I have received multiple ‘thank you for joining’ emails, payments being organised etc. So it seems you can take the money quickly enough but not actually help when it’s needed. Online chat has been ‘busy’ all Fri and Monday. 

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Best answer by Ryan 21 October 2020, 16:36

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1 reply

Ryan
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Userlevel 6
Badge +10

Hi @Totallyfedup,

I am sorry to hear about this porting issue, it sounds as though the port may not have been accepted if it hasn’t happened within 2 working days. We will issue you with a PM now so we can investigate this further.

Ryan

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