I wanted to change my plan to a cheaper tariff and ordered a sim only deal in error with new number and new dd. I have since found out I can change all this on my app!! How do I cancel/return this sim? No information anywhere and chat bot is useless.
Best answer by Kevin
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+10
Hi there
We’re sorry you’ve been unable to get help with this from our Live Chat Team, though we’ll be happy to help you here as needed.
We’ll send you a private message now so that we can assist you further with cancelling that.
Simply click on your profile icon in the top right, then go to your private messages.
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