I got a new phone, I received a new ID mobile SIM number with it too, so I contacted them to speak to someone, they said they would transfer the number to the 1 we have already..I told them the number which I wanted it transferred to. I was informed this will be done. Which we've been using, no issues with that number. SO, WHY HAVE I NOW RECEIVED A FINAL BILL notice today for a number we've NEVER used (SIM.card received with the phone) for amount of £18.99?
So on live chat today 2.10.20, messaged..conversed with Mandy..she read messages then said thank u & messages gone, I sent messages again to another staff Lucrecia..she gave me answers, very helpful but then she said thank you after responding but I hadn't finished asking my questions. She told me my balance was £37.98 & I'll have to pay £412 something, to cancel the contract as it's out of the return period.
I dont understand how that's my fault as I did request for the number to be changed & to my knowledge it had been done, so I thought I only had a contract with 2 numbers not 3!
I look forward to a response urgently.
