Question

PAC code not working

  • 28 November 2020
  • 1 reply
  • 26 views
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I want to keep my previous number (which iD provided) and put it onto my new phone. My new phone is also iD provided and when I enter the PAC code it claims it’s invalid as I’m entering an iD PAC on the iD app. Please help

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1 reply

Michelle
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Hi @chl08 

 

I’m sorry it is not possible to port an idD Mobile from one contract to another. 

You would need to upgrade your contract and return the new contract; if you want to keep your current mobile number

 

Michelle 

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