Solved

Pay Monthly 24month plan Cancellation

  • 6 November 2020
  • 2 replies
  • 67 views
F
Rank

I started with IDMobile on a 24month plan first month of billing was May 2017.

This was over 3 years ago so why do I still have an ‘EARLY’ cancellation fee around £60? 

The plan will have expired so rolling monthly. I was not informed nor started another 24 month plan at any point.

Please contact me urgently to cancel this service. It is a phone service I have not used in a year and DO NOT WANT.

 

 

icon

Best answer by Ryan 10 November 2020, 14:06

View original
This topic has been closed for comments

2 replies

F
Rank

No-one available on live chat to actually talk to. Plan seems to have auto renewed with no notification so after over 40 months of service in a 24 month contract I still have to pay to get out. Worst experience ever.

Trustpilot review left. Couldnt give less than 1 star.

 

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @FitnessForge,

We are sorry to hear about this, we would not expect the 24-month plan to auto-renew to another 24-month plan so we will need to check this out further to see how this was processed.

You will be contacted via Trustpilot about this but if you need us to look into it instead, please check your Private Messages.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Terms & Conditions
Why iD Mobile?