Question

Payment Page Reloading Rather Than Processing Payment

  • 9 October 2019
  • 3 replies
  • 147 views
B
Hi there,

I'm trying to upgrade my phone, but every time I get to the payment page, and enter my details, the page refreshes when I click continue rather than taking me to the confirmation. I've tried on multiple devices now with the same issue happening every time. Please help, I just need a new phone!

3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello@bannahhookless,

Can we just clarify, do the billing details of the purchase match the details of the person making the purchase also?

If you're still having issues, we'd recommend calling our Sales Team on +44800 049 0250.

One of our Team will be happy to assist.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kevin
Rank
Userlevel 4
Badge +10
We're sorry to hear you've been having problems there @bannahhookless

Have you been solely trying this on our website? or through the iD Mobile App? Or have you tried both?
B
I've had the same problem and have tried on multiple devices and browsers with no luck.

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