I took my upgrade option on the 5th January and my bill amount went into credit.
The amount of my old contract has since been taken from my bank which makes no sense and is not showing as a further credit on my account.
I have now cancelled the direct debit to ensure this does not happen again.
I would like to know why the money was taken and where it has gone? as you can see from the images both show 5th Jan.
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Best answer by Mohammed
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