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Plan Change

  • 15 September 2020
  • 1 reply
  • 76 views

Hey guys, 

I hope someone can help me, I want to change my monthly plan as currently I am on a monthly rolling contract but if I do that, would I receive a new sim card and have to then get a PAC code to change my number over or would it change the plan on my existing sim? Customer services are not available to speak to so I'm really not too sure.

Thanks 

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Best answer by Will 18 September 2020, 20:15

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Userlevel 6
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Hi @Nadzy,

 

As long as you process it as a plan change rather than a new line, you’ll be good to go. Just be sure to follow these steps:

 

• Log in to your app or My Account. 

• Go to the 'My Account' page.

• Go to ‘My Plan’, then ‘Change my plan’.

• Choose a new plan from the ones listed, and 'confirm'. 

 

This will keep your number and SIM untouched, and just give you the benefits of a new plan.

 

Will

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