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Plan change for pay monthly contracts

  • 14 October 2019
  • 2 replies
  • 108 views

Hi, I have recently taken out a contract and was wondering if it’s possible to increase the monthly pay, like I’m paying £32 a month and Wish to pay more 

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Best answer by Gregor 15 October 2019, 14:07

Hey @Mf24 

 

You can change your plan once every 30 days when you login to your iD Mobile app. In the left top corner tap menu button then go to "My Account" there you will find option "change my plan" . It will walk you through the process of changing it as soon as you will be eligible to do so :)

 

Kind Regards

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Userlevel 8
Badge +6

Hey @Mf24 

 

You can change your plan once every 30 days when you login to your iD Mobile app. In the left top corner tap menu button then go to "My Account" there you will find option "change my plan" . It will walk you through the process of changing it as soon as you will be eligible to do so :)

 

Kind Regards

Userlevel 6
Badge +6

Hi, I have recently taken out a contract and was wondering if it’s possible to increase the monthly pay, like I’m paying £32 a month and Wish to pay more 

 

Hello @Mf24,

 

If you don’t see any plan change options shown in the method @Hikari advised, you can always get in touch with us and we’ll look at the available options for you. You wouldn't be able to change if you’re already on the highest cost plan available.

 

Mohammed

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