Hi.
First of all, the fact that I cannot call customer services and even email them with a question is absolutely ridiculous.
My questions do need to be answered by someone who specifically works for ID mobile and can actually advise me 100% correctly, because having the correct information will change what I do.
I want to change my plan, but may need to change it back again between an increased option and a decreased option.
My contract ends in February 2021. I have 1GB. Im paying £23.61/month. To get 50GB its £38.99/month and unlimited is £45.99/month.
So, if I use the app and select 50GB, can I then go back to 1GB for £23.61/month after 30days? Can I also increase it to unlimited for £45.99/month or will these not be options if I change my plan to the 50GB one?
The reason for me asking this is circumstantial so I may need more or less data.
There is no information about if I select an option, what my future options will be. Will these be my only options during the contract period?
I may need to cancel my contract with ID mobile and just get unlimited from three, if I don’t get a concrete definitive answer.
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Thank you.
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Best answer by Mohammed
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