Poor customer service - where is my upgrade?

  • 7 August 2019
  • 1 reply

I have just had 2 conversations with members of the customer service, yesterday and today. Both were very poor, spoke of over, me didn't understand my query, ignored how unhelpful they were. Do they get training?
Still waiting on my upgrade to go through...apparently the systems are down and instead of sorting, they need me to go through the process again. At this rate would never recommend these cowboys!!!

1 reply

Userlevel 7
Badge +8
Hello Devon,

I'm sorry to hear you have experienced poor service when contacting us.

We'd be happy to pass on any feedback to pick up internally here with the Team Leaders.
You also mentioned waiting on your upgrade to go through, what is showing in the iD app when you log into this?

Has the new plan updated? Is the phone out of stock?

I've renamed & moved this topic to the relevant section due to the main issue here being the upgrade.