poor upgrade deal

  • 20 July 2020
  • 1 reply

Website shows Huawei P30 500 mb data £20.99 pm and £9.99 up front. If I use my upgrade from my account it is £19.99 upfront!! Good deal for an existing customer!! Why??? Can someone tell me why? Also have had exasperating chat online which was useless.  Do ID want to keep existing customers? This is really testing my patience. Thanks, John

1 reply

Userlevel 6
Badge +9

Hello there @Fred77 

When you’re looking at the deal on our website, is that as a new customer?

Or are you logged in and looking at the upgrade options?


Some deals from time to time are “new customers only” as you’d find with any networks.  That is unfortunately the nature of the business to try and entice people to move from network to network,