Question

Problem with my plan

  • 24 April 2020
  • 1 reply
  • 20 views

I recently changed my plan as I was running out of minutes.  It changed on my phone, the new amount came up and I got unlimited minutes, unlimited text and 5gb of data.

Today I had a text from ID mobile saying I had used up all my minutes and for any calls I would now be charged 40p per minute!!  I really need someone to come back to me asap to confirm that my new plan is in place.  I won’t be making any calls on my phone in the meantime at that cost.

 

Maxine Smith


1 reply

Userlevel 4
Badge +2

Hi @Maxie 

We have received a similar query before , please see link below 

https://community.idmobile.co.uk/bills-allowances-charges-21/carlos1965-32438

I am sure you won't  be charged anything extra as long as you got unlimited minutes. 

Hope this helps.

Thanks, 

Pearl

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