Question

Problem with my upgrade order and I've not received any contact

  • 7 June 2020
  • 5 replies
  • 100 views
P
Rank

I placed an order via the ID app for my upgrade. Then got an email stating that there was an issue with the order and someone would contact me. No contact been made and I am unable to contact them due to COVID lockdown. Any advice on where To go from here?

5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Paulineg,

I’m sorry to hear that.

 

Have you since received any contact? We’d expect someone to contact you in 72-hours failing this. 

Let us know if you still haven’t had any contact and we’ll see what can be done.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank

Hello @Paulineg,

I’m sorry to hear that.

 

Have you since received any contact? We’d expect someone to contact you in 72-hours failing this. 

Let us know if you still haven’t had any contact and we’ll see what can be done.

 

Mohammed

Thank you for your reply. After going through several telephone numbers and people on live chat - which including repeating the security form, I was passed to an amazing call handler who got it all sorted for me. Many thanks

P
Rank
Userlevel 4
Badge +2

Hi @Paulineg 

Glad to hear, thanks for letting us know.

Pearl

I request not to message me directly, as this is currently not being monitored.
Andrewarc11
Rank

I have same problem get to payment section it completes then says there was a problem I checked my bank and 1p came out for every attempt 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Andrewarc11, I’ve replied to your other post, please check this.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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