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problem with my upgrade with contract

  • 7 October 2020
  • 4 replies
  • 53 views
C
Rank

I’ve been with you since 2017 and recently upgraded with you. A mistake was made and a new sim was sent out and linked to an old phone number, which I didn’t want. I spoke to a Lady called Jes back in July 2020 who said that not to worry the old phone number would be removed and that My existing number would be the one I use! I’ve found out since that the old number was not removed and that I have been direct debited for 2 sims! 

The charges amount to close to £30.00 on the other sim which I was told wasn’t in existence!

 

Ive found it incredibly difficult to speak to anyone about this, and would like this matter sorted out!

 

Thanks

Pete

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Best answer by Mohammed 15 October 2020, 15:45

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4 replies

Kevin
Rank
Userlevel 4
Badge +10

Frustrating @Crowther we can imagine.

Was it our Live Chat Team that you spoke with in July?

If we can see you had spoken to someone and yet things have played out wrongfully here as you’ve stated then we should have no problems getting the old account cancelled for you so that you can simply just have the one active line (your recently started contract) and credit you back for the two bills you’ve been charged since this mistake.

To help clear this up we’ve sent you a private message on here to take some further details.

Simply click on your profile icon in the top right, then go to your private messages.

C
Rank

 Hi Kevin

would it be possible to talk via phone as I find this so much easier to communicate my issue

thanks 

Pete

 

my mobile  REMOVED

C
Rank

Hi Kevin 

 

some furthur information -

 

Upon you listening back to the telephone conversation made with Jes back in July (I think the 17th) you will here that the charges made to a second contract I had no idea was running will be heard! And I was wrongly charged,

My refundable charges £6.00 on 30th July

                                          £10.99 on 1st September

                                          £6.00 on 30th September 

 Please call my number to discuss further

 

 thank, look forward to your reply

 

Pete

 

Mohammed
Rank
Userlevel 7
Badge +10

Hi Kevin 

 

some furthur information -

 

Upon you listening back to the telephone conversation made with Jes back in July (I think the 17th) you will here that the charges made to a second contract I had no idea was running will be heard! And I was wrongly charged,

My refundable charges £6.00 on 30th July

                                          £10.99 on 1st September

                                          £6.00 on 30th September 

 Please call my number to discuss further

 

 thank, look forward to your reply

 

Pete

 

 

Hello @Crowther,

We’ve removed your number from this post as it’s a public forum.

We can’t call you to discuss this, however, have reached out to you via a Private Message.

Whilst I appreciate it may be easier to communicate this via the phone, please reply to our Private Message so we can pick this up with you directly.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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