I’ve tried to switch from pay monthy (my contract is about to end 26 Aug 2020 - according to info shown on account details - in 17 days).
Using the web, I can see only options to switch to another full time monthly contract with the link SIM only at the bottom - once clicked - the pop up is shown with this kind of info:
Are you sure you want to leave?
If you do, you’ll be able to view deals you can’t upgrade to. You may also have to log back in to see your upgrade deals again.
Using an app is pretty much the same.
I was trying live chat, and one of your agent told me that I’m not eligible to do that until ‘24 days before my contract expire’
When I asked when I’m eligible to do that - the chat was simply ended...
So my question is: how can I change my - about to end - monthly contract to SIM only plan?
Best answer by Mohammed
Yes, I switched using live-chat and I remain with iD.
We’re glad to hear that you were able to switch in the end.
However, even during the chat I checked to see if sim-only deals were available (they still weren’t). The person dealing with me gave the impression that this wasn’t the first time they had had to deal with this situation, almost a “..yes, I know you cant do it on the appor web site, but I’ll be able to do it for you...”.
It’s the first time I’ve come across this issue myself whereby SIM-only upgrades don’t show even after the contract has ended. I can’t speak for what was advised by the Live Chat agent, but we’ve not had any reported faults advising these can’t be carried out.
Reading through the Q&A’s posted on this forum there seem to be a lot of people who have similar issues with neither the app or website offering a switch to sim-only. Its almost as if the company would prefer to only offer a new contract WITH a phone and prevent people moving easily to a sim-only deal, but that would be a very cynical observation and obviously one I wouldn’t even begin to consider!!
As above, this usually is the case when trying to upgrade before the last 20-days. Without looking at each account, I can’t comment on each specific users issue.
I now have a new plan with iD (30 GB, unlimited txt & minutes, my “modified plan”) but since this change has happened only a day or so ago I cannot now access any plan-change options via the web site.
This should show after being on the plan for at least 31-days.
I’ll drop you a PM to see if there’s anything we can do to resolve this situation and make up for the poor experience you’ve had.