Hello,
I’ve tried to switch from pay monthy (my contract is about to end 26 Aug 2020 - according to info shown on account details - in 17 days).
Using the web, I can see only options to switch to another full time monthly contract with the link SIM only at the bottom - once clicked - the pop up is shown with this kind of info:
Are you sure you want to leave?
If you do, you’ll be able to view deals you can’t upgrade to. You may also have to log back in to see your upgrade deals again.
Using an app is pretty much the same.
I was trying live chat, and one of your agent told me that I’m not eligible to do that until ‘24 days before my contract expire’
When I asked when I’m eligible to do that - the chat was simply ended...
So my question is: how can I change my - about to end - monthly contract to SIM only plan?
Thanks,
Przemo
Best answer by Mohammed
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