Solved

Recurring add ons

  • 8 November 2018
  • 3 replies
  • 689 views

How do I cancel recurring add ons?
icon

Best answer by terrywebbs 8 November 2018, 22:30

View original

3 replies

Badge +10
I've got an add-on on my current plan. Can I remove it?
Yes. If you'd like to remove it, simply log in to your iD Mobile app or My Account online, go to 'My Add-ons', select the add-on, and choose the 'Remove' option.

Hi there, 

there is no ‘remove’ button to remove my add on, has this changed on the app?

Userlevel 7
Badge +10

Hello @EmTho1995,

We’ll get this cancelled for you as it’s been some time since recurring add-ons have been removed.

 

Just to clarify, we can remove recurring add-ons. Add-ons (one-off) that you’ve purchased can’t be removed.

I’ll send a PM now.

 

Mohammed

 

Reply


Why iD Mobile?