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Replacement SIM is not working - still shows no service


got a replacement SIM but doesn't work says no service??  

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Best answer by Mohammed 29 June 2020, 16:59

Hello @ngkent,

 

Have you activated the SIM?

 

Replacement SIMS are blank and you need to activate these before they can work.

Visit https://my.idmobile.co.uk/web/cpw/sim-swap for this.

 

Mohammed

 

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5 replies

Userlevel 7
Badge +9

Hello @ngkent,

 

Have you activated the SIM?

 

Replacement SIMS are blank and you need to activate these before they can work.

Visit https://my.idmobile.co.uk/web/cpw/sim-swap for this.

 

Mohammed

 

I've changed plan had replacement sin card, I've activated it 48 hours ago and still no connection. I'm thinking of leaving as I need a working mobile!

Thanks Jane

Userlevel 6
Badge +9

Hi @Janie,

We’re sorry to hear that; is the old SIM card still active? In the meantime, please get in touch with our Live Chat Team here and they can ensure the SIM card you have is fully activated against your phone number.

Ryan

Hi Ryan, have I blocked my number, I've entered the code on the SIM card and it says it doesn't recognise the number. I'm a front line worker and need the mobile to be working

I'm going out for an hour, so I'll get back to you when I get back.

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