Question

sim only card cancellation

  • 4 September 2020
  • 1 reply
  • 39 views
Marilu
Rank

Hello, I would like to cancel an order placed for a new sim as we want to keep the old one but just change the plan. How do I cancel the order? Thanks

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @Marilu, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?