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SIM taking long to become active

  • 2 October 2019
  • 3 replies
  • 226 views

Why is it taking so long to activate my sim (nearly two days)
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Best answer by Mohammed 2 October 2019, 14:32

Hello @JMR,

I'm sorry to hear that you're having issues with the SIM being activated.

New contract SIMS are activated upon dispatch or within 24-hours of purchase.

If you're referring to a SIM sent to you from an upgrade, this may need to be manually activated.

Can you clarify on your purchase type?

For SIM-Swaps only (from an upgrade/plan change) head to https://my.idmobile.co.uk/web/cpw/sim-swap

Mohammed
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3 replies

Userlevel 4
Have you tried calling I’d mobile
you could always go direct to curry’s pc world or a car phone wharehouse or knows how team as I’d and all these companies are the same thing owned by the Dixon’s group
try updating your mobile to newest software too that could be the problem
or you might need a new sim
Userlevel 4
Download the app to see if your contract has started
Userlevel 6
Badge +6
Hello @JMR,

I'm sorry to hear that you're having issues with the SIM being activated.

New contract SIMS are activated upon dispatch or within 24-hours of purchase.

If you're referring to a SIM sent to you from an upgrade, this may need to be manually activated.

Can you clarify on your purchase type?

For SIM-Swaps only (from an upgrade/plan change) head to https://my.idmobile.co.uk/web/cpw/sim-swap

Mohammed

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