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Still receiving bills for dad's phone (he passed away in April)

  • 17 October 2020
  • 3 replies
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R
Rank

Hi, just got an invoice for dad’s old phone, but he passed away in April. Can’t find a way to get in touch to cancel his contract - please could someone at idMobile contact me?

Thanks

Steve

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Best answer by Kevin 21 October 2020, 13:47

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Kevin
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Userlevel 4
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Hi @random1234, we’re very sorry to hear of the passing of your father and wish you and your family our sincerest condolences there.

We’re going to send you a private message on here now so that we can help further.  We’d just need to see a copy or clear photo of the Death Certificate and we’d be able to bring any account(s) in his name to a close by our Bereavement Team.

Simply click on your profile icon in the top right, then go to your private messages.

R
Rank

Thanks for the prompt response and private message. I’ve emailed what you need, cheers.

Will
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Userlevel 6
Badge +8

Hi @random1234,

 

I see we’ve now resolved this for yo in the Private Messages.

 

Thanks for getting in touch, and please let us know if ever you need anything else.

 

Will

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