Trying to change sim only plan: Repeated "sorry something went wrong" error message

  • 19 October 2020
  • 1 reply

I’m not happy with my current sim only plan. Paying £15 for 5GB of data. I’m trying to switch to a far better deal i’ve seen available: £15 for 50GB. However i’ve tried to change both through the app and the website and I keep receiving ‘sorry something went wrong’ error messages every time I confirm. Please advise. 

1 reply

Userlevel 6
Badge +9

Hi there @Lawhammer 

Have you had any luck since posting originally? 

You haven’t changed plan at all in the past 30-days have you?  That would usually be the only time a plan change would temporarily be prevented.


If that’s not the case here, and you’ve been unable to reach out Live Chat Team then let us know and we’ll contact you via private message if need be.