Question

up front cost

  • 28 May 2020
  • 1 reply
  • 14 views

i have placed an order for the samsung s10 and put upgade50 in the promotion box, they have still taken the £50 up front cost, will this be reimbursed?


1 reply

Userlevel 3
Badge +5

Hi @co3854le 

Sorry to hear this. 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

 

Regards 

Aklima

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