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Update on my upgrade

  • 11 November 2020
  • 3 replies
  • 42 views
E
Rank
Userlevel 1

Hi I submitted an upgrade order on Monday the 9th of November and reverse email saying that order was being processed and I would then receive an email once dispatched. I then received another email the same day saying that the phone I had ordered was not expected in till November, which I knew. The email then said that it would go ahead processing the order, credit check etc. I have had the initial payment for the phone taken out of my bank but have not received any emails to say if processing was complete and if I was successful in getting an upgrade! There have been no further emails, junk/spam folders checked. Any ideas? 
 

Thanks Emma. 

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Best answer by EmmaW 16 November 2020, 12:39

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @EmmaW,

When you log into your account, has your plan changed at all? This would usually indicate that the upgrade will have been successful but you should have received delivery information too. 

You can contact our Live Chat Team here for further assistance.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
E
Rank
Userlevel 1

Thanks Ryan, the mobile was delivered on Friday and then we received the delivery email 😂. 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @EmmaW,

Glad to hear you got the upgrade delivered in the end!

Let us know if you need any further help.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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