When attempting to upgrade from a SIM only it only shows the option of a 1GB data plan and the upfront fees on iPhones are much higher than what it would be on a new contract with ID?
For example iphone 11, on the normal shop it says upfront fee is £49.99 but on the upgrade section it only gives me the option to take out a 1GB plan with a £129.99 upfront fee.
Does anyone know why this is and if this is an error?
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to look into your account and advise accordingly.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
