Question

Upgrade help

  • 15 June 2020
  • 3 replies
  • 159 views
C
Rank

Hi everyone, I have just upgraded my contract and have recieved my new phone and sim in the post. However as I am upgrading rather than taking out a new contract, I was under the impression that I would continue to use my sim? If I opt to keep my number with my new phone, what happens to my current contract as it doesn’t run out until the end of the month. Could someone please explain this to me? Thank you. 

3 replies

P
Rank
Userlevel 4
Badge +2

Hi @Charockie13 

welcome to iD Community.

When you upgrade, a new SIM is automatically sent out.

You don't have to use new SIM it is sent to you "just in case" if you need it. Your old SIM will work just fine.

Do you still have the new SIM card?

You can simply activate your new SIM by :

  • Log in to the iD Mobile App or My Account online
  • Go to the ‘My services’ Page
  • On the ‘Activate a replacement SIM’ tile, select ‘Activate my SIM’
  • Enter your new SIM card details  and re-enter you new SIM card details.

Your SIM card number is the 19-digit number printed on the SIM cardholder, under the bar code or on the back of the SIM card.

Let me know how you get on.

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
E
Rank

I've just signed a new monthly  contract & have received my handset but not SIM card included. Please can you send me a SIM card so i can activate my phone. 

Will
Rank
Userlevel 6
Badge +8

Hi @Elodine,

 

We’ll drop you a Private message now to arrange getting a SIM card out to you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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