I've ordered an upgrade via the app. I then received an email to say there was an issue with the order and someone would call me or it will be cancelled.
I've not received a call and live chat is not available. I would like to speak with someone about the issue. Thanks!
Best answer by Michelle
We are sorry to hear about the issue you are facing when trying to upgrade.
Have you tried contacting our Live Chat team?
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.