Question

upgrade not confirmed

  • 16 November 2020
  • 1 reply
  • 12 views
T
Rank

I have upgraded my plan and the money has left my account but I haven’t received any confirmation from ID about it. Has anyone experienced anything similar? Do I need to re-order the upgrade.

This topic has been closed for comments

1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Tmcd,

I am sorry to hear about this; have you received your upgrade since creating your post? If not please let us know and we will look into this further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Terms & Conditions
Why iD Mobile?