I have tried 11 times to upgrade my phone. 11 times 0.01p has been taken from my account but the transaction has appeared as unsuccessful on the iD mobile site.
How can this be fixed so my phone upgrade will work in time?
Hi
Can you please send me a private message with your name address and mobile number?
I have have this looked into for you?
Regards
Aklima
Im trying to upgrade to iphone 11 with upgrade voucher upgrade50 and its not letting me
Whats going on ?
Ive tried and im supposed to be entitled to it but nothing
Poor poor service
Money taken for my monthly payment but not honouring upgrade promise
Awful
Userlevel 6
+10
Hi
We are sorry to hear this. The code can only be used with certain phones on certain plans so please ensure the one you’re trying is eligible.
Are you seeing this issue through the app or through the account online? We would recommend trying using both methods. Your monthly bill will still be taken unless a cancellation has been processed, but once the upgrade goes through then you will be moved to the new plan and overpayments (if any) will be refunded on the next bill.
Please let me know how it goes.
Ryan
I need my upgrade ASAP please can you despatch either I phone 11 or iPhone XR
thank you so much
I have been a customer for 4years but am disgusted with this so far
Please confirm if you have managed to upgrade.
Aklima
Not Yet Unfortunately
Reply
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