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Upgrade SIM account not updated

  • 15 October 2020
  • 4 replies
  • 50 views

Hi, 

I recently ordered a sim only upgrade from £10 month 10Gb data only to 12 month £10 30Gb data, unlimited calls, unlimited texts. The order ref = 113623258. The upgrade was found on the internet. 

I received my new SIM yesterday, put it in my iPhone 11 Pro Max, opened the iDMobile app and activated the SIM using the bar code on the SIM. 

It’s now been over 24 hours and my plan details have not been updated. If I try to ring the given phone number it says calls to this number are not allowed. 

Please can you help?

Steve

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Best answer by Kevin 23 October 2020, 21:21

Hi there @sbailey075 

We’ve deleted a few of your messages that contained personal information in a public space.

We’ve sent you a private message on here now so that we can take a look at what’s happening with your recent order.  Tidy up any loose ends if it turns out their are any.

Simply click on your profile icon in the top right, then go to your private messages.

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4 replies

Userlevel 7
Badge +9

Hello @sbailey075,

Sorry to hear that.

 

When you say “ordered a SIM upgrade” did you do this via the website when logged into your iD account?

It sounds like you ordered a new contract instead of an upgrade.

Is your old SIM still active?

 

Mohammed

 

The old sim is active for data but not for phone. 
 

I definitely ordered an upgrade. 

I just want what I ordered:

SIM only, 12 month £10, 30Gb data, unlimited calls, unlimited

As advertised on your website/app.

I've been a loyal customer for some time please don’t disappoint me now. 

Userlevel 6
Badge +8

Hi there @sbailey075 

We’ve deleted a few of your messages that contained personal information in a public space.

We’ve sent you a private message on here now so that we can take a look at what’s happening with your recent order.  Tidy up any loose ends if it turns out their are any.

Simply click on your profile icon in the top right, then go to your private messages.

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