Question

Upgraded but received a new SIM

  • 23 June 2020
  • 2 replies
  • 175 views

I upgraded my contract to a sim only plan. I got a new sim card in the post, do I need to use it, or can I just carry on using the old one?  I have kept the same number as far as I know.


2 replies

Userlevel 5
Badge +6

Hi @Happy Marigold, thanks for getting in touch. First of all, let’s check that you’ve upgraded your line rather than ordering a new one.  What does your order confirmation email show?

 

Thank you,

Rory

Hi Rory,  thanks for your help.  I checked and it was one and the same line,  I took the plunge and put the new SIM in and all is well, so I’ve destroyed the other SIM.  All working fine now, a happy ending!

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