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Upgraded data allowance not showing correctly

  • 10 September 2020
  • 6 replies
  • 103 views
P
Rank

Hi, I have just upgraded my contract, and got 10GB on Tuesday, but up till now my data is showing 2.2 out of 4.9GB, am trying to recall to get a better explanation but is giving me automated information 

 

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Best answer by Will 12 September 2020, 18:17

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6 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Pam85,

 

Was your previous data plan much lower? If so, I imagine this is a prorated amount of data that has been provided due to performing a tariff change midway through a billing cycle. What is the automated information you received saying exactly?

 

Will

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P
Rank

yes my previous one was very low, 2GB. THE Automated voice said the same low GB AND OS STILL SHOWING 4GB INSTEAD OF 10GB

Ryan
Rank
Userlevel 6
Badge +10

Hi @Pam85,

Thanks, I would expect your allowances to show the upgraded amount once your allowances refresh again. Due to changing your plan partway through the monthly cycle, your allowances are adjusted to reflect this. If your allowances do not update once your allowances completely refresh, please let us know and we’ll take a further look into this for you.

Ryan

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P
Rank

Well its still same for almost a week now that I got the contract 

P
Rank

Hi Ryan, I just checked and saw the new data is reflecting on my account, thanks for the support 

Mohammed
Rank
Userlevel 7
Badge +10

Glad to hear that @Pam85 

 

Let us know if you have any further questions.

 

Mohammed

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