Question

upgraded sim not activating

  • 23 July 2020
  • 5 replies
  • 112 views
Mrssjs13
Rank
Userlevel 1

just upgraded my tariff and for some reason got sent a new sim card followed all the instructions to activate it but still nothing after a day and a half 😡 not very happy, ive been with ID now for quite a few years never had a problem with it up until now 

5 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Mrssjs13, do you know if the old SIM card is still working?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mrssjs13
Rank
Userlevel 1

Hey Will no its not, I've been on live chat today they are sending me a new sim card so fingers crossed I'll be back up and running next week 

Kash
Rank
Userlevel 7
Badge +7

Hi @Mrssjs13,

 

Glad to hear that it’s resolved. If you have any issues please get back in touch.

 

Kash 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mrssjs13
Rank
Userlevel 1

Just received my replacement SIM card today and activated it YIPPPPPEEEEE I am back 

 

thank you

Kevin
Rank
Userlevel 4
Badge +10

Woop, that’s good to hear @Mrssjs13 

Should you need us again, just get in touch here.

Take care, and have a great weekend.

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