Question

Upgraded to a new phone but received a SIM with a diff number and data allowance is not updated

  • 3 December 2020
  • 1 reply
  • 68 views
G
Rank

Hello,

I upgraded to a new phone through the app.  But i got a new SIM with a different number and also when i look at my account dashboard it shows the old data allowance. 

Please advise urgently

Thank you

 

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1 reply

Michelle
Rank
Userlevel 5
Badge +8

Hi @girishrao75 

 

As you have upgraded a new SIM card will be sent, all that you need to do is activate your SIM card and your current mobile number will move over to your new SIM card.

You can find out how to do this here.

 

Once your upgrade has completed your new plan should reflect on your online account within 24 hours.

 

Please let us know if you require any further assistance.

 

Michelle 

 

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