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Upgrades

  • 8 October 2020
  • 5 replies
  • 135 views
Kitkat1765
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How can I check what phone I can get before I'm eligible for the upgrade service? 

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Best answer by Ryan 9 October 2020, 14:45

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5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Kitkat1765,

When you are due to upgrade (within your upgrade period), you can log into your account online or through our app to view all phones available to you.

Ryan

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I
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I havent received my upgrade but have been sent an email saying my new sim is now activated but I havent had that either ?????

Michelle
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Userlevel 5
Badge +8

Hi @ianwatson 

 

We can take a look at your account and help resolve this issue. 

 

We’ll send you a PM shortly.

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi, I placed order on 25/11 and still have no reference/mobile received. It was an upgrade & sim only plan. Apart from 1p taken from my bank account there is no confirmation from you and it suppose to be next day delivery for the handset.

Michelle
Rank
Userlevel 5
Badge +8

Hi @Anna1717 

 

Has your order arrived since you posted? 

 

If not please let us know and we’ll send you a PM. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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