So, it’s impossible to actually speak to an agent! Chatbox a waste of time and there’s no queue to join for agent just ‘try again later’ totally unacceptable. I actually want to spend money! I wish to cancel my current sim-only plan and upgrade (however at this rate the 30-day deadline will expire). WHY can’t I just SPEAK to someone?????????????
Userlevel 6
+10
Hi
We are sorry to hear about the issues you are facing with trying to get in touch. If you want to upgrade, you can simply log into your SIM-only account online or through our app and then view your upgrade options from there. You can also cancel your plan there too:
- Log in to the iD Mobile App or My Account online
- Go to the ‘My Account’ Page
- On the ‘Manage my plan’ tile, select ‘Thinking of leaving’
- Select ‘End your iD Mobile plan’ and follow the instructions
Ryan
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