Question

Upgrading and changing direct debit

  • 31 January 2019
  • 1 reply
  • 221 views

I am looking to upgrade my sim only to a phone contract as my phone has recently broken. my question is that when i go to upgrade it wont let me change my direct debit it says the current direct debit will contine to be used how do i change my direct debit. also my current plan is 5 pounds a month and the payment just went out on the 29th of january so when i upgrade will i still have to pay for the month of february or will it just change to the new plans payment.

1 reply

Userlevel 2
Badge +6
Hi K-UMAR, when you upgrade, your Direct Debit date will stay the same. You can, however, choose to change the Direct Debit date using the app if you wish.

Let us know if you have any trouble finding this.

-Phil

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